📞 Contact Us — totaly.online
We’re always here to help.
Whether you have a question about your order, need assistance with a product, or simply want to know more about totaly.online, our support team is ready to assist you.
💬 Customer Support
For all order‑related queries, exchange requests, or general assistance:
📧 Email:
customer.care@totaly.online
⏰ Support Hours:
Monday to Saturday
10:00 AM – 7:00 PM
We typically respond within 24–48 hours.
📦 Order Verification & Shipping Support
If you have questions about:
- Order confirmation
- Shipping timelines
- Delivery status
- WhatsApp updates
- COD verification
Our team will be happy to guide you.
🔄 Exchange & Issue Resolution
To request an exchange or report an issue, please email us with:
- Your order number
- A brief description of the issue
- A clear unboxing video (mandatory for damaged/wrong product claims)
Email: customer.care@totaly.online
Our team will review your request and respond promptly.
🛍️ Brand‑Specific Support
🍽️ totaly.food
For questions about ready‑to‑eat or ready‑to‑cook products, packaging, or delivery:
Email: customer.care@totaly.online
👟 totaly.shoes
For footwear‑related queries, sizing issues, or product details:
Email: customer.care@totaly.online
(We use a unified support channel for faster response.)
📱 WhatsApp Updates
You will receive WhatsApp notifications for:
- Order confirmation
- Dispatch
- In‑transit updates
- Out for delivery
- Delivery confirmation
Please ensure your WhatsApp number is correct at checkout.
🤝 We’re Here for You
At totaly.online, customer satisfaction is our top priority.
If you ever face an issue, feel uncertain, or need help choosing the right product — just reach out.
We’re always happy to assist.