Privacy Policy

🔐 Privacy Policy — totaly.online

At totaly.online, we value your trust. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or make a purchase. By using our services, you agree to the practices described below.

📘 1. Information We Collect

We collect information to process your orders smoothly and improve your shopping experience.

A. Information You Provide

  • Name
  • Phone number
  • Email address
  • Billing and shipping address
  • Payment details (processed securely by payment gateways)
  • Order details
  • Support queries

B. Automatically Collected Information

When you browse totaly.online, we may collect:

  • IP address
  • Device information
  • Browser type
  • Pages visited
  • Cookies and tracking data

This helps us improve website performance and user experience.

🛒 2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Verify your order through a confirmation call
  • Provide WhatsApp/SMS/email updates
  • Improve our website and services
  • Respond to customer support queries
  • Prevent fraud and ensure secure transactions
  • Personalize your shopping experience

We never sell your personal information to third parties.

🚚 3. Sharing Your Information

We may share your information only with:

A. Trusted Suppliers & Fulfillment Partners

Since totaly.online operates on a curated dropshipping model, your order details may be shared with suppliers for:

  • Packaging
  • Dispatch
  • Delivery

B. Courier & Logistics Partners

To deliver your order safely and on time.

C. Payment Gateways

For secure online transactions.

D. Legal Authorities (if required)

Only when necessary to comply with the law.

We ensure all partners follow strict data protection standards.

📦 4. Dropshipping Transparency

Because products are shipped directly from our suppliers:

  • We do not physically handle or inspect items before dispatch
  • Your shipping details may be shared with our fulfillment partners
  • You may receive packaging directly from the supplier’s warehouse

This model helps us offer a wider range of curated products at fair prices.

🔒 5. How We Protect Your Data

We use industry‑standard security measures to protect your information, including:

  • SSL encryption
  • Secure payment gateways
  • Restricted access to customer data
  • Regular monitoring for suspicious activity

Your privacy and safety are our priority.

🍪 6. Cookies & Tracking Technologies

We use cookies to:

  • Improve website performance
  • Remember your preferences
  • Analyze traffic
  • Personalize your experience

You can disable cookies in your browser settings, but some features may not work properly.

📧 7. Communication & Notifications

By placing an order, you agree to receive:

  • Order confirmation calls
  • WhatsApp updates
  • SMS/email notifications
  • Important service‑related messages

We do not send spam or irrelevant promotions.

👶 8. Children’s Privacy

totaly.online does not knowingly collect information from children under 13.
If you believe a child has provided personal data, please contact us immediately.

✏️ 9. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last Updated” date.

📩 10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please reach out to us:

Email: customer.care@totaly.online
Support Hours: 10 AM – 7 PM (Mon–Sat)

We’re here to help.