Shipping Policy

🚚 Shipping Policy — totaly.online

At totaly.online, we aim to deliver a smooth, transparent, and reliable shopping experience.
Please read our shipping process carefully so you know exactly what to expect after placing an order.

📞 1. Order Verification (Mandatory Step)

After you place an order, our team verifies the details based on the address and contact information provided.

  • You will receive a confirmation call from our Order Verification Team.
  • Only after your confirmation will your order be processed further.

If we are unable to reach you within 48 hours, your order may be placed on hold or cancelled for safety reasons.

📦 2. Order Processing & Dispatch

Once your order is confirmed:

  • Your item will be packed and dispatched within 2 working days.
  • Processing time may vary slightly during festivals, sales, or high‑volume periods.

📲 3. Shipping Updates on WhatsApp

We believe in keeping you informed at every step.

You will receive WhatsApp updates for most shipping stages, including:

  • Order confirmed
  • Order dispatched
  • In‑transit updates
  • Out for delivery
  • Delivered

Please ensure your WhatsApp number is correct at checkout.

🚚 4. Delivery Time

Delivery timelines vary based on your location:

  • Metro cities: 5–8 working days
  • Non‑metro cities: 6–10 working days
  • Remote locations: 8–14 working days

These are estimated timelines and may vary due to courier delays, weather, or operational issues.

🏪 5. Dropshipping Model & Product Handling

totaly.online operates on a curated dropshipping model, which means:

  • Products are shipped directly from our trusted suppliers
  • We do not physically handle or inspect items before dispatch
  • This allows us to offer a wider range of curated products at fair prices

Because of this, we request customers to:

Kindly verify the product before accepting delivery and making payment (especially for COD orders).

If the outer packaging is damaged or tampered with, please refuse the delivery and inform us immediately.

💰 6. Cash on Delivery (COD)

COD is available on selected products and locations.

For COD orders:

  • Please verify the product before making payment
  • Once payment is made to the delivery agent, the order is considered accepted

🔄 7. Order Tracking

Once your order is shipped:

  • You will receive a tracking link via SMS/WhatsApp/email
  • You can track your shipment in real time

If tracking does not update for 48 hours, please contact our support team.

❗ 8. Delays & Exceptions

Your order may be delayed due to:

  • Incorrect address or contact details
  • Unreachable phone number during verification
  • Courier delays
  • Natural events (rain, floods, strikes, etc.)
  • High‑volume seasons (Diwali, New Year, etc.)

We will always keep you informed in such cases.

🤝 9. Need Help?

For any shipping‑related queries:

Email: customer.care@totaly.online
Support Hours: 10 AM – 7 PM (Mon–Sat)

We’re here to help you at every step.